Mark Ian E. Pioco
Customer Support Specialist & AI Automation

Mark Ian E. Pioco

A reliable and detail-oriented remote professional blending strong customer support foundations with a growing edge in AI automation — streamlining workflows, enhancing communication, and delivering smarter, more efficient results for modern remote teams.

n8n
Google Workspace
Claude AI
ChatGPT
CRM Systems
View My Work Hire Me
About Me

Where Human Support
Meets Smart Automation

I am a Customer Support Specialist and Virtual Assistant with over 4 years of experience in banking and telecommunications — now evolving into AI-powered workflows that save time and scale results.

My tenure at HSBC Electronic Data Processing sharpened my discipline for high-stakes service: empathetic communication, precision documentation, and consistent professionalism under pressure. Today, I combine that proven foundation with tools like n8n, Go High Level, and AI assistants to automate repetitive tasks and deliver smarter support.

Whether it's managing inboxes, orchestrating automated pipelines, or ensuring every client interaction is handled with care — I bring reliability and efficiency to every role I take on.

01
💬
Customer Relationship Management
4+ years resolving complex inquiries across voice, chat, and email — with empathy, accuracy, and a calm under pressure.
02
⚡
AI Automation & Workflows
Designing smart automations using n8n, Go High Level, and AI tools to eliminate bottlenecks and keep operations running 24/7.
03
🖥️
Remote & Administrative Support
Fully equipped for remote-first environments — MS 365, Google Workspace, CRM systems, and async collaboration tools.
04
🗣️
Clear Professional Communication
Adaptable, polished communication that builds trust — from client-facing messages to internal documentation and reports.
Portfolio

Work Samples

AI Smart Email Automation
Gmail · Google Scripts · AI Labels
Email Management · AI Automation · Inbox Zero
AI Smart Email Automation – Inbox Zero System
Automated Gmail inbox management system that reads incoming emails, classifies them into categories such as Urgent, Financial, Client, Lead, Updates, and Promotions, and automatically labels and archives messages to maintain a seamless Inbox Zero workflow.
Demo · Virtual Assistant · AI Automation
Work Sample — VA, Customer Support & AI Workflows
A hands-on walkthrough showcasing my approach to virtual assistance and customer support — with a look at how I leverage AI automation tools to streamline tasks, reduce manual effort, and deliver faster, smarter results for remote teams.
Let's Connect
Career Journey

Work Experience

January 2023 — February 2026
Customer Service Representative
HSBC Electronic Data Processing
  • Assisted customers with banking-related inquiries while ensuring accuracy and confidentiality.
  • Resolved customer concerns efficiently and within required service standards.
  • Documented all customer interactions clearly and consistently in internal systems.
  • Maintained a professional, calm approach when handling sensitive or escalated concerns.
November 2021 — December 2022
Customer Associate
Alorica Teleservices Inc. — T-Mobile Account
  • Supported US-based customers with mobile plans, billing questions, and account updates.
  • Communicated solutions clearly to ensure customers fully understood their options.
  • Consistently met quality and productivity targets in a fast-paced, high-volume environment.
What I Offer

Services

01 🎧
Customer Support Virtual Assistant
For eCommerce & Service-Based Businesses
  • Email & Chat Support
  • Voice Support
  • Billing & Account Updates
  • Handling Complaints
  • Ticketing System Support
  • CRM Updates
02 🗂️
Admin Virtual Assistant
Reliable Admin VA for Organized Business Support
  • Data Entry
  • Email Management
  • Calendar Management
  • File Organization
  • Report Preparation
  • Documentation & SOP Writing
Professional Development

Certifications

Google · February 2026
Foundations of Project Management
Credential ID: IPOU17FL8BLY
Strategic Thinking Agile Waterfall Project Planning Stakeholder Management
DeepLearning.AI · February 2026
AI For Everyone
Credential ID: D53GMVM2A8HL
AI Fundamentals Artificial Neural Networks Machine Learning AI Strategy
LinkedIn · November 2025
Administrative Professional Foundations (2018)
Verified November 2025
Administrative Assistance Admin Processes Office Management
LinkedIn · August 2025
Time Management Fundamentals
Issued August 2025
Written Communication Time Management Productivity
Grace Hill · February 5, 2026
Fair Housing
TID: 43741668 · Course ID: 0214029477
Fair Housing Housing Compliance Professional Development
Capabilities

Skills & Tools

Technical Skills
MS Office Suite
Google Workspace
CRM & Ticketing Systems
Data Entry
Email & Chat Platforms
Support Skills
Voice, Email & Chat Support
Account & Billing Support
Issue Resolution
Client Documentation
Soft Skills
Clear Communication
Time Management
Attention to Detail
Reliability
Professional Etiquette
Fields of Interest
Customer Experience
Virtual Assistance
Remote Administrative Work
Business Support
AI Tools
ChatGPT
Claude AI
Gemini
Grammarly
N8n
Go High Level
Airtable
Project Management
Notion
Asana
Airtable
AI Tools
ChatGPT · Claude AI · Gemini · Grammarly · N8n · Go High Level · Airtable
Productivity
Google Workspace (Docs, Sheets, Slides, Drive) · Microsoft 365
Communication
Zoom · Google Meet · Slack · Discord
Project Management
Notion · Asana · Airtable
Mark Ian E. Pioco Get In Touch

Let's Work Together

Available for remote customer support, virtual assistant, and administrative roles. I am ready to bring reliability and professionalism to your team from day one.

📧
📞
🔗
LinkedIn
mark-ian-pioco
📍
Location
Valenzuela City, Philippines