Customer Support Specialist & Virtual Assistant

Mark Ian
E. Pioco

Reliable, detail-oriented remote professional committed to clear communication, accurate documentation, and building long-term client relationships.

Hire Me View Work
Currently Available
3+
Years in Customer Support
📍 Valenzuela City, Philippines
📧 Piocomarkian@gmail.com
📞 +63 976 198 3005
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About Me

Dedicated to
Excellence in
Remote Support

I'm a Customer Support Specialist and Virtual Assistant with over 3 years of experience in banking and telecommunications support. I thrive in remote environments where clear communication and precise documentation make the difference.

Currently with HSBC Electronic Data Processing, I handle sensitive banking inquiries daily with empathy, accuracy, and professionalism. I'm actively pursuing growth in remote administration and virtual assistance.

Let's Connect
💬
Customer Relationship Management
Resolving inquiries efficiently across voice, chat, and email with empathy and accuracy.
📋
Documentation & Data Accuracy
Consistent, accurate data entry and interaction logging aligned with quality standards.
🖥️
Remote & Admin Support
Proficient in MS Office, Google Workspace, CRM and ticketing systems for remote tasks.
🗣️
Professional Communication
Clear, adaptable communication tailored to diverse customer needs and backgrounds.

Career Journey

Work Experience

Jan 2023 — Present
Customer Service Representative
HSBC Electronic Data Processing
  • Assist customers with banking-related inquiries ensuring accuracy and confidentiality.
  • Resolve customer concerns efficiently within required service standards.
  • Document all customer interactions clearly in internal systems.
  • Maintain a professional, calm approach when handling sensitive or escalated concerns.
Nov 2021 — Dec 2022
Customer Associate
Alorica Teleservices Inc. — T-Mobile Account
  • Supported US-based customers with mobile plans, billing questions, and account updates.
  • Communicated solutions clearly to ensure customers fully understood their options.
  • Consistently met quality and productivity targets in a fast-paced, high-volume environment.
2019 — 2020
BS Criminology Student
Jose Rizal Memorial State University — Katipunan, ZN
  • Built strong foundation in analytical thinking, documentation, and professional conduct.

Professional Development

Certifications

Google · Feb 2026
Foundations of Project Management
Credential ID: IPOU17FL8BLY
Strategic Thinking Agile Waterfall Project Planning
DeepLearning.AI · Feb 2026
AI For Everyone
Credential ID: D53GMVM2A8HL
AI Fundamentals Machine Learning AI Strategy
LinkedIn · Nov 2025
Administrative Professional Foundations
Issued 2018 · Verified Nov 2025
Admin Assistance Office Management
LinkedIn · Aug 2025
Time Management Fundamentals
Issued Aug 2025
Time Management Written Communication Productivity

Capabilities

Skills & Tools

Technical Skills
MS Office Suite
Google Workspace
CRM & Ticketing Systems
Data Entry
Email & Chat Platforms
Support Skills
Voice, Email & Chat Support
Account & Billing Support
Issue Resolution
Client Documentation
Soft Skills
Clear Communication
Time Management
Attention to Detail
Reliability
Professional Etiquette
AI Tools
ChatGPT · Gemini · Grammarly · N8n · Go High Level
Productivity
Google Workspace · Microsoft 365
Communication
Zoom · Google Meet · Slack · Discord
Project Management
Notion · Asana
Mark Ian E. Pioco

Get In Touch

Let's Work
Together

Available for remote customer support, virtual assistant, and administrative roles. I'm ready to bring reliability and professionalism to your team.

📧
Email
Piocomarkian@gmail.com
📞
Phone
+63 976 198 3005
🔗
LinkedIn
mark-ian-pioco
📍
Location
Valenzuela City, Philippines